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Indie Knowledge Base

Indie Basics

  • What is Indie Birds
  • Indie
  • Why Crowdfunding
  • Embracing the Artistic Journey with Indie Birds: It’s Not All or Nothing
  • SEBI Proposes Norms For Crowdfunding In India
  • Campaign Support & Activity
  • Ensuring a Safe and Positive Environment: Prohibited Projects in Indie Birds
  • Why People Back Projects: The Power of Crowdfunding
  • What are the basics?
  • How can I download my Indie Birds data?
  • What are the fees?
  • Where do Backers come from ? A Diverse Source of Backers.
  • Supporting Artists in Need: Transferring Funds and Informing Backers

Backers Questions

  • How do I pledge?
  • When is my card charged?
  • Where can I keep track of my pledges?
  • Will I receive a receipt for my pledge?

Creator Questions

  • How do I start a project?
  • Who can use Indie Birds ?
  • What should I consider when setting my funding goal?
  • Can Indie Birds be used to fund anything?
  • What are some things I should do before launching my project?
  • What information should I share on my project page?
  • Can I run more than one project at once?
  • How do I know someone won’t steal my idea?
  • How long does a project remain on Indie Birds
  • Can business and nonprofit entities raise funds for projects?
  • Can I launch my project on multiple platforms?
  • Prohibited Items at Indie Birds

Hand Book

  • Getting Started
  • Telling your story
  • Building Rewards
  • Funding
  • Promotion
  • Communicating with backers

Brand Assets

  • Indie Birds Brand Assets

Accountability

  • Who is responsible for completing a project as promised?
  • How do backers know if a project will follow through?
  • What is a creator obligated to do once their project is funded?
  • Does Indie Birds issue refunds?

Getting Involved

  • I’m interested in partnering with Indie Birds. How can I get in touch?

Backing a Project

  • How do I pledge?
  • When is my card charged?
  • Where can I keep track of my pledges?
  • Will I receive a receipt for my pledge?

Managing your Pledge

  • Can I cancel a pledge?
  • My refund was sent to an expired card, what do I do?
  • Where can I keep track of my pledges?
  • How can I change my pledge amount or reward selection?
  • Will I receive a receipt for my pledge?

Getting Rewards

  • I haven’t received my reward yet ?
  • What happens if a project is delayed?
  • What if something goes wrong after a project is successfully funded?
  • How do I know the project I backed wasn’t a scam?
  • The creator is offering rewards elsewhere before shipping to backers

Profile Settings

  • What’s my profile page, and what appears on it?
  • How can I change my profile name or verified identity name on my project/account?
  • How can I keep my account secure?
  • How do I delete my account?
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  • Communicating with backers

Communicating with backers

Throughout your project, you’ll be communicating with backers and keeping them informed of your progress. Project updates, your spotlight page, Indie Birds Live, and our messaging system will help you keep backers in the loop.

  • Updates. Think of these as your project’s blog. Keep backers engaged through interesting and shareable updates, and encourage them to spread the word about your progress, Backers aren’t just looking for updates on when their rewards will show up — most of them love a look at the details of how work like yours is actually made. Show them!
  • Update options.You can post text-only updates, or you can include images, video, and even sound clips. You can mark updates as public or for backers only. Updates can be emailed to all your backers, or just to specific reward tiers. And after an update is posted, you even have 30 minutes to edit it.
  • Messages.You can use messages to communicate with backers one-on-one. Remember to check your messages and comments regularly, and respond to any questions. If you find that you’re frequently getting questions about the same topic, consider making it the subject of your next update.
  • Spotlight. Once your project is successfully funded, use the Spotlight feature to customise your page, highlight images that show your plans coming together, and direct your audience to where they can see your current work.

Backers appreciate regular, insightful, and honest updates. Don’t be hesitant to communicate delays or changes to your original plans — or to just check in. (If backers don’t hear from you for a while, they worry that you may be having trouble doing the work you promised.)

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Updated on June 15, 2022
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