In order to launch a project on Indie Birds, a creator must first go through steps to verify their identity, this ensures that they are a real person. The creator’s verified name is then displayed publicly in the creator bio.
We encourage backers to thoroughly check a project and its creator before deciding to pledge.
Often when a project is experiencing delays we see that backers start to worry that the creator has abandoned their project. However, it’s important to understand that project delays are a normal part of the creative process. After all, it’s easy to underestimate how much time is needed to complete a project, which is why we ask creators for an estimate on when they hope to begin delivering rewards.The estimated delivery date is just that, an estimate, and is not a guarantee.
Indie Birds will reach out to creators when it’s evident that they have not been as communicative with their backers as we’d expect. We’ll share resources that may help them, and will encourage them to post a new update and reply to backer’s messages. Unfortunately, it’s not uncommon for a creator to feel overwhelmed when they are receiving a lot of comments and messages, and often are hesitant to post a new update when they see that their backer community is unhappy with their project’s progress.
If a creator hasn’t posted a new update in over 5 weeks, we recommend requesting an update via the project page as a first step.
In instances where a creator has become overwhelmed we ask that you are supportive and understanding, and avoid sending anything unkind. And most of all, be patient. Remember that there is a human being behind every project.
