We understand that it can be disappointing when you haven’t received your reward as expected. Here are some steps you can take if you find yourself in this situation:
- Check the estimated delivery date: First, review the estimated delivery date provided by the creator for the specific reward you selected. This date serves as a target for the creator to aim towards, but it’s important to remember that it’s an estimate, not a guaranteed delivery date.
- Check the project updates: Visit the project page and navigate to the Updates section. This is where the creator communicates the current status of the project. If it has been a while since the last update, you have the option to anonymously request a new update. This can prompt the creator to provide more information on the progress and any potential delays.
- Contact the creator: If you still haven’t received sufficient information about the status of your reward, reach out to the creator directly. You can send them a message through Indie Birds or post a comment on their project page. Polite and respectful communication can help you understand the situation better and receive updates on when you can expect your reward.
Remember, the estimated delivery date is an estimate, not a guarantee.
It’s important to remember that creators may face unexpected challenges or delays during the project’s development. They may also underestimate the time required to fulfill rewards. However, creators are expected to communicate setbacks and keep backers informed about any changes to the delivery timeline.
If you have followed these steps and are still unable to obtain the necessary information or receive your reward, you can contact Indie Birds support for further assistance.
We hope this guidance helps you in resolving the issue and receiving your reward in a timely manner.